RIO DE JANEIRO | Glasshouse Candle
Passionfruit and Lime 350g
Think flamboyant street parades accompanied by wild music and lots of laughter. Rio de Janeiro captures the spirit of
Brazil, with exotic scents of ripe Passionfruit, Lime, Raspberry and Orange, to give your senses an instant lift.
Top: Passionfruit and Lime.
Middle: Raspberry and Orange.
Base: Rose and Melon.
The most intense of fragrance that fills the room, suitable for a large area where the fragrance throw will go far.
Our Triple-Scented Candles are handmade in Australia, using the highest quality non-toxic wax and natural lead-free cotton wicks.
To get the most out of your 350g candle burn it for 1-4 hours at a time and trim the wick to 7mm before lighting.
Is your flame dancing? When a flame flickers too much; it can produce unwanted smoke which can be caused by:
To ensure a clean burn, extinguish your candle using one of our candle snuffers, trim the wick to 3mm using our wick trimmers and finally make sure it isn’t in direct line of any air currents – then simply relight and enjoy. You can find these everyday candle care products online and instore
To prevent tunnelling and memory rings; the first burn of your candle is the most important!
To ensure you get an even and clean burn throughout your candle’s life - burn your candle for 30 minutes for every 1cm in diameter, so for example a large jar is approximately 8cm in diameter, so we would recommend to burn it for at least 4 hours to ensure the first layer of wax melts to the edge of the candle before you extinguish it.
If the wax is not allowed to melt to the edge; the candle will create a memory ring around the wick and it can then tunnel. You can support the burn of your candle with the use of our illumalids which helps to steady the flame and keep in the heat, encouraging an even burn.
When there is approximately 1cm of wax remaining at the bottom of your jar candle, we recommend this is where you should discontinue its use as the flame nears the base of the glass it can get very hot – by doing this you will avoid possible heat damage that can be caused to surfaces or the container.
Candles are a fantastic source of creating the right mood! For a really dramatic effect; gather three or more candles in varying heights and/or forms in the centre of your table for a beautiful and dramatic display. You can also influence the height of a candle through jar candle sleeves and holders.
When using sampler votive candles, for the most effective burn it’s best to select a holder that mimics the size and shape of the candle. There’s a huge collection of votive holders to choose from to suit any décor and can be found in store and online.
Our small Sampler Votive Candles are called Samplers because they’re a great way to sample and experiment with new or different fragrances – with a huge range of sampler fragrances available, you’d definitely find something to your taste. Alternatively, if you prefer a flameless fragrance with a powerful throw, our selection of tarts wax melts are another way in which to experiment with new fragrances in your home
These small but powerful forms also provide an opportunity to experiment with fragrance mixologywhere you can create your own unique fragrance just for you by using complimentary fragrances together.
Where you have a particularly large room or open plan living space, we recommend choosing wax that has a wider pool of melted wax which will give off a wide ranging throw – choose from classic loved forms including:
Our fragrances are true to life and just like their names; the intensity of those fragrances can vary. If you want a fragrances that is more or less intense think of the strength of its inspiration and you’ll be on the right track.
Are you struggling to smell a candle after it has been burning for a while? Sometimes like with any other fragrance product you may temporarily lose the ability to smell the fragrance due to repeated exposure, whereas other’s new to it will detect it.
The best way to reconnect with your favourite fragrance is to try out a new fragrance for a while, before returning to your favourite fragrance and the smell should return.
Take a tip from the experts and sniff coffee beans between your candle scents, just like the master perfumers from long ago who learned that coffee beans will neutralise your sense of smell allowing you to enjoy the next fragrance. Alternatively – you can use the sleeve of your shirt or other fabric
1. What is the best way to ask questions and speak with Customer Service?
PLACING AN ORDER
1. How do I know you’ve received my order?
When you confirm your order you should receive a confirmation email to the email address you supplied with your order (it may be an idea to check your spam/junk folder). If you didn't receive this email for some reason you can get in touch with us via email@example.com or our Contact Us page. Alternatively via Facebook
2. What happens if my payment is declined?
If your payment is unsuccessful for any reason, you'll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary.
If you continue to have problems, you can always contact us via firstname.lastname@example.org.
3. Oh dear, I just ordered the wrong thing! Can I cancel my order once I've received confirmation?
It’s best to get in touch with our customer service team right away via email@example.com or our Contact Us page. If the order is yet to be dispatched, we’ll do what we can to make sure you get the products you want. Unfortunately if we’ve already sent the order, you will need to post it back to us, but we’re more than happy to refund the cost of the product provided it’s undamaged and resalable. Note the cost of postage is covered by the customer.
4. What do you do with all the details I supply about myself?
5. Do you gift wrap orders?
We don’t currently offer a gift wrapping service. Rest assured though, your products will be received beautifully wrapped alongside a ‘Thank you' card from us, inside an unmarked postage box (to make sure we don’t spoil the surprise). While there will be a packing slip in the box, there are no prices included so you can still order a lovely gift and have it send directly to that someone special.
1. How do I know my order has been dispatched and how do I track my parcel?
You will receive a confirmation email with a tracking number to check your delivery status at any time (registered customers will also be able to locate these details from within their account area once dispatch has been confirmed).
If your delivery will be via Australia Post you can use your tracking number to check your delivery status here.
If your delivery will be via courier (any orders including a diffuser will be) you can use your tracking number.
2. What are my Delivery Options?
We use Australia Post to deliver all our products (except our diffuser range) and offer two options, either standard delivery or next day delivery. It is important to note you can only choose Next Day Delivery if you are in a metro area - if you are not sure you can check here - or we can check for you.
Australia Standard Delivery
2 - 4 business days for delivery to: NSW, VIC, ACT
4 - 7 business days for delivery to: SA, WA, NT, QLD, TAS
Orders will be dispatched by Australia Post Express eParcel or a courier. A signature is required.
If you have ordered one of our Diffusers we will need to deliver it via Courier due hazardous goods regulations. If you are receiving your goods via a Courier we recommend that you supply a day time delivery address, where you will be able to sign for your package. Should the courier be unable to complete delivery after 2 attempts have been made, your order will be returned to us. In these cases Glasshouse Fragrances reserve the right to charge you again for any additional delivery charges that we incur.
3. What happens if I miss my scheduled delivery?
If you choose either Australia Post standard or Next Day Delivery you were not at able to accept you delivery, a card will be left notifying you of the nearest Australia Post outlet where your delivery is waiting for collection. You will need to go to the Australia Post Outlet with valid Identification and collect your package.
If you missed your scheduled delivery via courier, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date.
4. Can I change my delivery address after I’ve ordered?
If the order has not yet been dispatched, we will do everything we can do change your delivery address. Please get in touch with our customer service team firstname.lastname@example.org. If your order has been dispatched, simply post it back to us and we will order a refund or exchange to the value of the full product cost. Note, the customer will be responsible for postage.
5. Can I get international delivery?
We do not currently offer international delivery.
6. Why can’t I order next day delivery to my location?
Unfortunately Australia Post Next Day delivery is only available to metro areas. If you are unsure if this option is available to you can check here - or get in touch with us via email@example.com
7. Why can’t I get my package delivered by Australia Post?
Due to hazardous goods regulation, we are unable to deliver our range of Diffusers within Australia via our Standard Delivery option. Note, you will not be charged any additional charges for this method of delivery.
8. What happens if my orders arrive damaged or I received the wrong product?
No need to worry. Just get in touch with our customer service team via firstname.lastname@example.org and we’ll arrange for a replacement to be sent out to you as soon as possible. We will need images of the damaged product and in some cases may need to pick it up at an address that is convenient to you, so we can continue to improve our products and services.
9. What happens if I don’t want my product or have changed my mind?
We want our customers to always be happy with their purchase. If you are change your mind, simply contact us via email@example.com and we provide you with a returns form and authorisation. When we receive your products in a saleable condition will refund or exchange to the purchase price of the product. Note that the cost of postage is the customer’s responsibility.
1. How do I register for an online account?
Once you become a member of Glasshouse Fragrances we will have your details on file, which will save you time when you purchase online.
You can register with Glasshouse Fragrances by following the instructions during the order process.
If you’re not going to purchase right away (there is a lot to choose from, after all) you can follow this link or simply click on the MY ACCOUNT tab at the top right of the page and choose CREATE AN ACCOUNT. Follow the instructions and you’ll be shopping for our beautiful fragranced products in no time at all.
2. How do I log out of my account?
Whenever you are logged in to our site, you will always a LOG OUT tab in the top right corner of your screen. Simply click this tab to log out of your account.
3. I forgot my username or password!
If you remember the email address you used when you signed up, simply click the ‘Forgot My Password’ link which is under the LOG IN button in the MY ACCOUNT section. This will send you a link to reset your password to something that is easy for you to remember.
4. Can I change my password?
Simply log in to your account through the MY ACCOUNT section. On the left side of the page you will see a menu with a link to the Account Information. Click ‘Change Password’, confirm your old and new password and voila!
5. What are the benefits of being a member with Glasshouse Fragrances?
Besides saving you lots of time entering your details when you purchase online, you will also be able to keep track of your order and delivery details, leave product reviews, and create a wish list (for those not so subtle hints).
6. How do I update my Account Details?
You can change or add a delivery address, update your password and email address when you are logged in to your account. Simply click the MY ACCOUNT section at the top of your page and you will see a menu on the left hand side of the page. To change your password or email address, click on the Account Information link and follow the prompts. To add or update a delivery address, click on the Address Book link.
7. How do I stay up to date with all your latest products and information?
Simply enter your email address in the ‘Keep me informed’ section on our home page.
Otherwise, when you are logged in you can go to the MY ACCOUNT section and click the Newsletter Subscriptions link in the menu on the left hand side of the page.
8. How do I stop receiving emails from Glasshouse Fragrances?
Easy! At the bottom of any promotional email we send you there is an unsubscribe link. Simply click the link and you will not receive any more of our newsletters.
Otherwise, if you are logged in to your account you can simply go to MY ACCOUNT and click on the Newsletter Subscription link in the menu on the left hand side of the screen. Uncheck the box to stop receiving our Newsletter
1.0 Delivery Options & Charges
Australia Standard Delivery
2 - 4 business days for delivery to: NSW, VIC, ACT
4 - 7 business days for delivery to: SA, WA, NT, QLD, TAS
Orders will be despatched by Australia Post eParcel. A signature on receipt will be required.
*Express Orders placed before 10.30am (AEST) Monday to Friday will be despatched on the same day and delivered the next working day.
Orders placed between 10.30am Friday and Sunday will be delivered on Tuesday.
If you are unsure if your address is within the Australia Post Next Day delivery network here.
Timing of delivery is subject to payment authorisation and stock availability.
We do not dispatch or deliver at weekends or public holidays.
Delivery of diffusers can only be done via courier (please see 1.4 below), i.e. a signature on receipt is required.
candles2go cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
1.1 Delivery Confirmation and Contact Details
Tracking details for your order will be included in your order confirmation email. Registered customers will also be able to locate these details from within their account area once despatch has been confirmed. Alternatively, you can contact us:
- via email to firstname.lastname@example.org
- via our Contact Us form
- between 9am and 9pm (AEST) weekdays via Facebook
- from 9am to 5.30pm Monday to Friday (AEST) by telephone 02 46020510
1.3 Delivery Restrictions – Fragrance Diffusers
Unfortunately due to hazardous goods regulations we are only able to ship our range of Diffusers of products within mainland Australia via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address to provide this.
In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date. Should the courier be unable to complete delivery after the 2 attempts have been made, your order will be returned to us. In these cases Glasshouse Fragrances reserve the right to charge you again for any return and re-send costs that we incur.
Please note that changes of delivery address will need to be made via the Customer Service Team, email@example.com.
2. Cancellations & Returns
candles2go will allow cancelations of orders only in the event that they have not yet been dispatched. For the avoidance of any doubt, you may not cancel an order after it has been dispatched.
2.2 Returns Policy
2.2.2 Incorrect Product
If you believe that the product you receive is not what you ordered, please notify us in wiring by email to firstname.lastname@example.org or via Private Message on Facebook
If we accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund.
2.2.3 Faulty/ Damaged Goods
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.
Please note that it is necessary to provide photographic evidence of the damaged goods. In severe cases, we may choose to collect the damaged products from you for Quality Review investigation.
Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by email email@example.com
We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.
Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.