Is your flame dancing? When a flame flickers too much; it can produce unwanted smoke which can be caused by:
To ensure a clean burn, extinguish your candle using one of our candle snuffers, trim the wick to 3mm using our wick trimmers and finally make sure it isn’t in direct line of any air currents – then simply relight and enjoy. You can find these everyday candle care products online and instore
To prevent tunnelling and memory rings; the first burn of your candle is the most important!
To ensure you get an even and clean burn throughout your candle’s life - burn your candle for 30 minutes for every 1cm in diameter, so for example a large jar is approximately 8cm in diameter, so we would recommend to burn it for at least 4 hours to ensure the first layer of wax melts to the edge of the candle before you extinguish it.
If the wax is not allowed to melt to the edge; the candle will create a memory ring around the wick and it can then tunnel. You can support the burn of your candle with the use of our illumalids which helps to steady the flame and keep in the heat, encouraging an even burn.
When there is approximately 1cm of wax remaining at the bottom of your jar candle, we recommend this is where you should discontinue its use as the flame nears the base of the glass it can get very hot – by doing this you will avoid possible heat damage that can be caused to surfaces or the container.
Candles are a fantastic source of creating the right mood! For a really dramatic effect; gather three or more candles in varying heights and/or forms in the centre of your table for a beautiful and dramatic display. You can also influence the height of a candle through jar candle sleeves and holders.
When using sampler votive candles, for the most effective burn it’s best to select a holder that mimics the size and shape of the candle. There’s a huge collection of votive holders to choose from to suit any décor and can be found in store and online.
Our small Sampler Votive Candles are called Samplers because they’re a great way to sample and experiment with new or different fragrances – with a huge range of sampler fragrances available, you’d definitely find something to your taste. Alternatively, if you prefer a flameless fragrance with a powerful throw, our selection of tarts wax melts are another way in which to experiment with new fragrances in your home
These small but powerful forms also provide an opportunity to experiment with fragrance mixologywhere you can create your own unique fragrance just for you by using complimentary fragrances together.
Where you have a particularly large room or open plan living space, we recommend choosing wax that has a wider pool of melted wax which will give off a wide ranging throw – choose from classic loved forms including:
Our fragrances are true to life and just like their names; the intensity of those fragrances can vary. If you want a fragrances that is more or less intense think of the strength of its inspiration and you’ll be on the right track.
Are you struggling to smell a candle after it has been burning for a while? Sometimes like with any other fragrance product you may temporarily lose the ability to smell the fragrance due to repeated exposure, whereas other’s new to it will detect it.
The best way to reconnect with your favourite fragrance is to try out a new fragrance for a while, before returning to your favourite fragrance and the smell should return.
Take a tip from the experts and sniff coffee beans between your candle scents, just like the master perfumers from long ago who learned that coffee beans will neutralise your sense of smell allowing you to enjoy the next fragrance. Alternatively – you can use the sleeve of your shirt or other fabric
Frequently Asked Questions
Q: What are your candles made of?
A: Our candles are made with a variety of wax formulas for a variety of different purposes. From food-grade paraffin to waxes derived from vegetable sources, our candles are always at the forefront of candle formulation. Paraffin is normal candle wax. There are many different grades of paraffin, however. Colonial uses only the highest quality, food-safe waxes to make our candles.
Q: Are your candle wicks lead free?
A: We use only lead-free wicks. Lead in wicks was banned in 2002 by the US Consumer Product Safety Commission and Colonial Candle discontinued the use years before that official ban came into affect. Burning wicks with lead can cause lead to be vaporized into the atmosphere, and breathing the vapor can have potentially toxic side effects.
Q: Do your candles soot?
A: Soot is a very complex phenomenon, but it can be described simply as the result of incomplete combustion. When a fuel burns perfectly, only carbon dioxide and water are released to the atmosphere. In the real world, such perfect burning rarely occurs. With incomplete combustion, other products result, some of which are visible as soot. Soot can be caused by fireplaces, stoves, furnaces, cooking as well as candles. As a manufacturer, we must pay close attention to all of these factors when developing new products. The type of wax and other additives, the size and braid of the wick, the color, the fragrance, the number of wicks and the shape of a container all have an impact on the amount of soot generated during a burn. As a consumer, there are several things that you can do to affect sooting. If candle wicks are kept trimmed, if you remove the carbon balls at the tip of the wick prior to lighting and you have proper ventilation without drafts, there should not be soot issues.
Q: Are the waxes in your candles food safe? What should I do if my child/pet has eaten some?
A: Candles are virtually nontoxic. Ingesting a small amount of a candle is not harmful. In some cases wax may cause nausea, vomiting or other gastrointestinal symptoms, but these symptoms are relatively brief. If a large quantity of wax is ingested, seek medical advice.
Q: Can fragranced candles cause allergies?
A: There is no evidence to suggest that candle fragrances cause allergies. Many people have allergies to various substances including pollen, food, chemicals and other things we experience in our day-to-day life. Typically none of the ingredients or combustion products from a candle would be expected to result in an allergic type of a reaction. People who suffer from severe allergies or other respiratory illnesses should exercise caution when burning candles to be sure that they do not exacerbate any condition. If concerned, seek the advice from a qualified physician.
Q: Some candle fragrances tend to trigger my airborne allergies, why?
A: Everyone reacts differently to fragrances, especially during allergy season. Floral and fresh fragrances tend to trigger some allergy issues for those highly sensitive to fragrances, while the fruit and food fragrances do not. If you are not sure how you will react to a fragrance, it is better to err on the side of caution and try a smaller candle format sample such as a votive or tealight. We have a variety of unscented formats to choose from and are more than happy to help with any questions.
Q: Do you offer personalized gift messages on orders?
A: You may include a personalized gift message with your purchases for no additional charge. Our staff will hand write your personal message on a Colonial Candle classic note card. No product pricing will be included in the order.
Q: Do you have gift wrapping services available?
A: Yes, gift wrapping services are available on select items. An additional cost of $4.25 per item shall apply. Your order will include our signature navy blue gift wrapping box for you to wrap your gift for that special someone. If a gift message is included, the package will include a card bearing your personal message.
Q: Do you have Gift Cards available online?
A: No, unfortunately we do not currently offer Gift Cards.
Q: I am placing my first order. What steps do I follow?
A: Browse our online store and add items to your "Shopping Cart" by selecting the quantity you wish to order and pressing the 'Add to Cart' button. If you have a promotional code for shipping or product discounts, look for the 'promotional or source code' area directly under the shopping cart. Enter the discount code then press the 'validate' button to activate the offer. You may continue to shop then proceed to checkout by pressing the "Proceed to Secure Checkout" button. You will receive instructions prompting you through the order process. When your order is complete, you will receive an email confirmation. When your order ships, you will receive an email notification with shipping information. Your credit card will be charged at the time of shipping.
Q: What credit cards and other forms of payment do you accept?
A: We accept Master Card, Visa,Paypal We no longer accept paper bank checks but do accept bank debit card payments.
Q: Do you charge sales tax?
A: We are required by law to collect sales tax for deliveries in select states. We will automatically calculate the tax rate based on the shipping address.
Q: I have a promotional code, how do I use it, where do I enter it, and may I use more than one at a time?
A: You will be asked to enter your promo code prior to checkout. Promo codes are only useable one time per customer.
Q: Do you ship to Post Office (P.O.) boxes or foreign countries?
A: Currently we do ship to P.O. boxes not foreign countries.
Q: How do I return an order?
A: Returns are accepted within 30 days of the purchase date. Returns must be unused, unbroken and in their original condition. Orders over $100 will be assessed a 20% restocking fee.
Q: Do you offer printed catalogs?
A: We are a "Green Facility" which means we no longer produce a consumer catalog. This helps reduce environmental waste and allows us to pass along that savings on to you. You may shop online 24/7 or contact a Shopping Specialist 02 46259164, 9 - 5 pm Eastern Time.
Q: I don't see my favorite fragrance online? Why do you discontinue fragrances?
A: Fragrances evolve and sometimes retire. You may contact us for a recommendation of a similar fragrance. The website clearly marks fragrances we sell and identifies which are retiring.
Q: Are your glass jars recyclable?
A: Yes, our glass jars are recyclable. To remove excess wax soak glass holder in hot soapy water then rinse and it is ready to be recycled.
Q: Is shopping at candles2go.com.au safe?
A: We use the most updated and sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our internal systems. Every page in the ColonialCandle.com ordering process that requests credit card information uses 128-bit secure socket layer (SSL) encryption, which is designed to render information unreadable if anyone tries to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure that others cannot access your credit card information on our website, we recommend that you sign out of your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
1.0 Delivery Options & Charges
Australia Standard Delivery
2 - 4 business days for delivery to: NSW, VIC, ACT
4 - 7 business days for delivery to: SA, WA, NT, QLD, TAS
Orders will be despatched by Australia Post eParcel. A signature on receipt will be required.
*Express Orders placed before 10.30am (AEST) Monday to Friday will be despatched on the same day and delivered the next working day.
Orders placed between 10.30am Friday and Sunday will be delivered on Tuesday.
If you are unsure if your address is within the Australia Post Next Day delivery network here.
Timing of delivery is subject to payment authorisation and stock availability.
We do not dispatch or deliver at weekends or public holidays.
Delivery of diffusers can only be done via courier (please see 1.4 below), i.e. a signature on receipt is required.
candles2go cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
1.1 Delivery Confirmation and Contact Details
Tracking details for your order will be included in your order confirmation email. Registered customers will also be able to locate these details from within their account area once despatch has been confirmed. Alternatively, you can contact us:
- via email to firstname.lastname@example.org
- via our Contact Us form
- between 9am and 9pm (AEST) weekdays via Facebook
- from 9am to 5.30pm Monday to Friday (AEST) by telephone 02 46020510
1.3 Delivery Restrictions – Fragrance Diffusers
Unfortunately due to hazardous goods regulations we are only able to ship our range of Diffusers of products within mainland Australia via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address to provide this.
In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date. Should the courier be unable to complete delivery after the 2 attempts have been made, your order will be returned to us. In these cases Glasshouse Fragrances reserve the right to charge you again for any return and re-send costs that we incur.
Please note that changes of delivery address will need to be made via the Customer Service Team, email@example.com.
2. Cancellations & Returns
candles2go will allow cancelations of orders only in the event that they have not yet been dispatched. For the avoidance of any doubt, you may not cancel an order after it has been dispatched.
2.2 Returns Policy
2.2.2 Incorrect Product
If you believe that the product you receive is not what you ordered, please notify us in wiring by email to firstname.lastname@example.org or via Private Message on Facebook
If we accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund.
2.2.3 Faulty/ Damaged Goods
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.
Please note that it is necessary to provide photographic evidence of the damaged goods. In severe cases, we may choose to collect the damaged products from you for Quality Review investigation.
Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by email email@example.com
We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.
Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.